Privacy Policy

We collect information you provide directly (for example: name, email, phone, waiver responses, signatures, and uploaded identity assets where enabled), account and billing information for business users, and technical usage information (for example: IP-derived metadata, device/browser signals, and event logs) needed to secure and operate the Service.

We use personal information to provide waiver workflows, authenticate users, prevent abuse, deliver support, process transactions, send service communications, improve product performance, and comply with legal obligations.

Depending on jurisdiction, our legal bases can include contract performance, legitimate interests, consent, and legal compliance. Where consent is required, you may withdraw it subject to lawful processing already performed.

We share information with service providers acting on our instructions (such as cloud hosting, messaging, and payment providers), with your organization's authorized administrators, and where required by law, regulation, or valid legal process. We do not sell personal information in exchange for money.

We retain information for as long as necessary to provide the Service, fulfill contractual commitments, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations. Retention duration may vary by data type and organizational configuration.

We implement administrative, technical, and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, but we continually work to reduce risk and improve controls.

If data is processed outside your jurisdiction, we apply appropriate transfer safeguards as required by applicable law.

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict certain processing of personal information, and to appeal specific decisions. We verify requests before fulfilling them. Where erasure would conflict with an active legal hold, litigation preservation obligation, or similar requirement, we may retain minimal records as permitted by law and inform you when we cannot complete full deletion.

Signers may request erasure of personal data using our data erasure request form. We process verified requests in line with this policy and applicable exceptions.

The Service may be used in workflows that involve minors when lawfully authorized by a parent, guardian, or organization administrator. We process such data only as needed for the specific waiver workflow and legal compliance.

We use necessary cookies and similar technologies for authentication, security, session continuity, and product analytics. Browser settings may limit some functions, but core sign flows may require essential cookies.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Privacy inquiries: team@waivertrail.com
Support: team@waivertrail.com or Help Center